Document Control / Receipts

QALITV
Sep 14
1 min read

The importance of receiving receipts

Companies:

1 / Issue:

Many shops have made a receipt of purchase optional. Clients need to explicitly request a receipt for their purchase. Some shops, like Tesco have permanent information on their self-checkout machines: 'receipts not available at this time'.

This practice puts clients at risk of:

not being able to return an item or file a complaint

Even the most trivial and unexpected items may need returning, for example, expired or not properly sealed food.

not being able to prove that they fully paid for all items taken

Any customer may be asked by a security officer on request to prove that they fully paid for all items on leaving.

Without proof of purchase/receipt it becomes very inconvenient and sometimes impossible without access to CCTV that may not be granted.

Lack of receipts shifts the burden of proof to a customer, which should not be the case and may constitute an unfair term of the contract.

2 / Solution:

Receipts as proof of purchase should be mandatory and issued to every customer by default.

3 / Has been QALITV approved: NO